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Your most frequently asked questions
Shipping
Our perfumes are carefully packed and shipped from Switzerland within 24 to 48 business hours.
Delivery times vary depending on the destination:
• Switzerland: 1 to 2 business days
• Europe: 3 to 6 business days
Each order receives a tracking number upon dispatch.
Return policy
We hope that every creation brings you complete satisfaction.
If, however, a product does not meet your expectations, you have 14 days to return it unopened and sealed.
For any requests, please contact us via the form above—our team will respond to you as soon as possible.
Customer service
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
